Services

    Our Services

    We gain trusted advisor status by providing expertise and guidance

    SALESFORCE SERVICES  - WORLDS #1 CRM

    We are Customer Relationship Management (CRM) Specialists. Our consulting services are value-based and enables businesses to rapidly achieve the benefits of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and the Lightning Development Platform. We have years of expertise in implementing and operating Salesforce globally for some of the world's most admired companies. 

    +28%

    INCREASE IN 
    REVENUE

    +32% 

    INCREASE IN 
    AGENT PRODUCTIVITY

    +26%

    INCREASE IN
     MARKETING ROI

    +24%

    FASTER
    RESOLUTION TIME  
    Salesforce customers tell them that they see the above "Average Percentage Improvements"

    DIGITAL TRANSFORMATION ON THE
    CUSTOMER SUCCESS PLATFORM

    Our approach is on building a culture of ‘disruptive digital business’ that focuses on the thinking of the Human Experience.  We have vast experience implementing Salesforce core products for Marketing, Sales, Customer Service, and Field Service using an agile development methodology
     DIGITAL STRATEGY & CONSULTING

    The focus is placed on the customer and servicing the whole customer's journey

    01

    STRATEGY

    With the emergence of a wave of technology, organizations are grappling with  what capabilities, operating model and business strategy to adopt/pursue

    02

    DESIGN THINKING

    This involves identifying the problem within context, brainstorming, prototyping, conceptualizing, developing, and implementing the solution

    03

    CUSTOMER JOURNEY

    Where we provide a visual representation of the experience of the customer based on the current state process

    04

    ROADMAP & VISION

    Creation of actionable roadmaps for a strategic investment in digital transformation, illustrating the visions for the future state

    SALESFORCE IMPLEMENTATION

    We are versed in agile methodologies as this has proven to be a successful model to deploy Salesforce Customer Relationship Management (CRM) applications. The agility and speed gained to create usable and relevant business applications is a key benefit of this methodology. We can deploy Salesforce in weeks as opposed to months/years. 

    Our delivery and implementation methodology approach is based on Scaled Agile Framework® (SAFe®) . SAFe is designed to help businesses continuously and more efficiently deliver value on a regular and predictable schedule. It is the world’s leading framework for scaling Agile across the enterprise.

    We are committed to customer success and use a combination of Waterfall and Agile methodologies (Adaptive Methodology) depending on specific customer situation, based on project size, risk, and complexity.

    OPERATIONS

    Our Service to your business starts with trusted strategic advisory services, digital transformation, and ongoing white glove services to maximize and protect stakeholder value by using the exhaustive features offered by Salesforce Platform.

    As your Salesforce capabilities evolve and mature we can ensure operational excellence by working with business and IT representatives responsible for overseeing the CRM program.

    BUSINESS PROCESS

    We play an integral part in providing support to meet customer expectations with an educated workforce of high achievers in the field of marketing, sales and customer service virtual teams.

    The key to inside sales and contact center management is more than just an extension of your teams, it requires a personal touch with a strong knowledge base, technical expertise and skilled Salesforce knowledge workers to represent you with integrity.

    We provide Salesforce trained end users for select companies that are seeking help managing key functions in marketing, sales and customer service to obtain a competitive advantage.

    MANAGED SERVICES

    Our services to your business start with trusted strategic advisory, technology consulting, digital transformation, and ongoing white glove services by using the exhaustive features offered by the Salesforce platform. 

    As your Salesforce capabilities evolve and mature we can ensure operational excellence by working with business and IT representatives responsible for overseeing the CRM program.

    We help to define the long terms business strategy then develop, implement and support the Salesforce platform. We have affordable plans to extend your continued adoption and extension of the platform.

    TAKE YOUR CRM PROGRAM TO THE NEXT LEVEL - CONTACT US

    Please let us know how we can help (Product Demo, 30 Day Free Trial, Inquiry, etc) you along your journey towards disruptive transformation in the Fourth Industrial Revolution using Salesforce technology.
    Let's Talk
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